Returns and Refunds

A Gold Story does not entertain refunds. A refund is only issued for international orders if a product is received broken. The claim of broken item must be reported within 24 hours of receiving the item with photographic evidence. 

  • A Gold Story sends photographs and videos of international orders to customers before dispatch. An exchange might be offered in case of an incorrect order delivered as per the scenario put forth by the client.

In order to maintain the strictest levels of hygiene, sales on A Gold Story are final sales and no returns or exchanges will be accepted.

A Gold Story has a very friendly customer service. In case of a broken item or incorrect size received within Pakistan from company's end, A Gold Story offers free exchange of the product with a new article of the same product. The courier charges are paid by the company. The claim of the product must be made with photographic evidence within 24 hours of receiving the product. 

  • A Gold Story holds the responsibility to reject any exchange claim if not met with company policy.
  • A Gold Story does not offer any exchange in size, color or design of customized products. An order for a customized design cannot be cancelled.
  • For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
  • As a company policy, we do not entertain refund & cancellation requests.
  • If during delivery, customs' duties are applicable, they will be paid in full by the customer.
  • A Gold Story is not responsible for damage, or fading of colors due to wear.
If incorrect bangle or ring size is ordered by a customer, it can be exchanged with the correct size of same product if the customer notifies within 24 hours of receiving the parcel. The parcel must be dispatched back to A Gold Story on the same day of receiving it. The items must be unworn and should be in the same packaging with protective coverings as received. Upon return the jewellery will be inspected, if the conditions are not met there will be a reduction in price (25% - 50%).